Reference

Privacy Policy for Wallet and Account Data

Your DANA, OVO, GoPay and QRIS activity stays tied to the account steps you take, and our Privacy Policy explains how we handle those records.

DANA AND QRISACCOUNT DATACOOKIE CONTROLSPHONE VERIFICATION
ora 78 Privacy Policy for Wallet and Account Data
PRIVACY HELP

Where to Ask About Your Privacy Policy

A privacy question should not leave you guessing, so we keep the request path close to account support.

Account access Use the signed-in support route to ask which account details we hold or to…
Wallet records For a DANA, OVO, GoPay, QRIS, bank transfer or virtual account query, share the…
Access difficulty If login blocks your privacy request, use the account help path available before entering…
DATA CONTROLS

Six Controls Behind Your Account Data

Privacy work is part of the account flow, not a separate page we forget after sign-up. We limit access to records by operational need, check account changes against verification details and keep…

Account details

We use your submitted account details to create access, connect phone verification and respond to account requests. Check your entries before confirming them, because accurate details help us match a privacy request to the correct account.

Wallet references

A DANA, OVO, GoPay or QRIS reference can appear alongside an account transaction record. Bank transfer and virtual account references may also be retained so we can investigate a receipt or status question.

Device signals

When you move from login to the mobile lobby, we may record device and browser signals used for session security. These signals help us spot unusual access without needing to read content stored in your device.

Cookies

Cookies may remember session settings and support security checks. You can manage cookies through your browser controls, although changing them may affect login continuity or the way account pages load.

Retention

We keep records for as long as needed for the stated account, security, payment or support purpose, then assess removal or restriction. A request can ask us to explain the record category and its handling status.

Your requests

You can ask for access to personal data, correction of an error or clarification about use. Send the request through account support, and we may verify ownership before changing or disclosing account-linked details.

Privacy Policy Questions Before Account Access

These Privacy Policy answers address the questions we expect before an Indonesian account is opened. They cover wallet records, cookies, access requests, phone checks and contact steps without replacing the full policy text. Where access or eligibility is discussed, it depends on local law, and you can use the account support route when a request needs a closer look.

It covers account details, phone verification, device and browser signals, cookies, payment references and privacy requests connected with our pages. DANA, OVO, GoPay, QRIS, bank transfer and virtual account records may be included when they relate to your account activity.

Phone verification helps connect account access to the correct person and supports security checks when account details change. We use the verification record for those purposes and may ask you to confirm ownership before handling a privacy request.

Yes, when a DANA or QRIS reference is connected to your account, the Privacy Policy covers our handling of that record. OVO, GoPay, bank transfer and virtual account references are treated in the same account-linked way.

Use the support route available through your account and ask for access to your personal data. Include your account identifier and a clear request. We may verify ownership before sharing account-linked records or explaining their current handling.

Yes. Send a correction request through account support and identify the field that is wrong, such as a phone detail or account entry. We may request confirmation before changing the record so another person cannot alter your account.

Cookies and similar tools may remember session settings and assist security checks when you use a mobile browser. Browser controls let you manage them, but blocking some cookies can interrupt login continuity or account page loading.

State whether you need access, correction, deletion assessment or clarification, then add your account identifier and relevant date or payment reference. Do not send a password, PIN or one-time code. Use the support route shown for your account.